On-Line Courses: Student Complaint Policy and Contact Information

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On-Line Courses: Student Complaint Policy and Contact Information

Student Complaint Resolution in Distance Education to Out-of-State Students

At Saint Joseph's University, our mission is to provide the best educational experience possible. In most cases, state complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. Institutions must provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.

As a first step, a student should contact the Dean of their respective college to seek a resolution to a complaint. Should the issue not be able to be resolved by the Dean, the next step is to contact the Office of the Provost. Contact information is below.

You may also file a complaint with Saint Joseph's University’s regional accrediting agency, Middle States Commission on Higher Education. Complete the “Complaints Involving Member and Candidate Institutions Form” (Section VII).

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Students have the right to file a complaint against an institution when these requirements are not followed, or regarding the loss of tuition and fees as a result of unfair business practices.

SJU Contact Information

Office of the Dean
College of Arts and Sciences
Phone: 610-660-1282

Office of the Dean
Haub School of Business
Phone: 610-660-1645

Provost’s Office
Office of Academic Affairs
Phone: 6120-660-1297


State Contact Information for Student Complaint Processes available for Download .

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Topic Information
  • Topic #: 16125-674
  • Date Created: 08/28/2014
  • Last Modified Since: 08/28/2014
  • Viewed: 730
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